Customer Support Engineer

Paiania, Attiki, Greece · Technology Operations


INTRALOT, a public listed company established in 1992, is a leading gaming solutions supplier and operator active in 55 regulated jurisdictions around the globe. With €1.32 billion turnover and a global workforce of approximately 5,300 employees (3,450 of which in subsidiaries and 1,850 in associates) in 2016, INTRALOT is an innovation – driven corporation focusing its product development on the customer experience. The company is uniquely positioned to offer to lottery and gaming organizations across geographies market-tested solutions and retail operational expertise. Through the use of a dynamic and omni-channel approach, INTRALOT offers an integrated portfolio of best-in-class gaming systems and product solutions & services addressing all gaming verticals (Lottery, Betting, Interactive, VLT). Players can enjoy a seamless and personalized experience through exciting games and premium content across multiple delivery channels, both retail and interactive. INTRALOT has been awarded with the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association (WLA) for its global lottery operations.

Our premises at Paiania have been designed to provide easy access to persons with disabilities.

INTRALOT would like to employ:

Global Customer Support Engineer

Job description:

Our team is looking for a Systems Engineer who will join the Global Customer Support team and provide 2nd Level Support to our Customers on production systems. In addition he/she will be responsible for the UAT (customer acceptance test) environment preparation, either onsite or remotely. He / She will also assure maximum level of support on incident resolution, provide feedback on escalations and comply with the Service Level Agreements (SLAs). Finally, he/she will design, document and create the tools that will assist in troubleshooting.



Required Skills:


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